ServiceNow HR Service Delivery (HRSD) is a ServiceNow platform module that digitalizes, organizes and streamlines a wide range of HR services through a single, unified web portal. It is the antidote to siloed back-end HR systems: it provides a wide range of HR functionalities and is designed to work seamlessly with your current HR technology landscape. HRSD also serves as a link for a consistent experience and service delivery across departments and encourages self-service whenever possible.

Let’s take a look at what ServiceNow HRSD can provide for your staff. In this guide, we discuss the features of HRSD ServiceNow and how it works. Moreover, we also enlist the benefits that it offers.

What is HRSD ServiceNow and How it Works

ServiceNow HRSD (Human Resource Service Delivery) is an integrated suite of applications that deliver uniform employee experience (EX) while reducing back-end and cross-departmental complexity. Its characteristics include generative AI and powered help. HRSD ServiceNow improves operational efficiency and productivity while accelerating employee self-service. Designed specifically for the HR department, it is simple to set up, manage and maintain.

HRSD ServiceNow is built on the Now Platform and includes AI-powered capabilities to help businesses streamline procedures and provide excellent employee experiences. It offers a centralized platform for all HR services. HRSD includes more than a dozen applications that allow you to revolutionize how you provide HR services. However, you do not have to apply everything immediately. This is how it works.

• Case and Knowledge Management: Standardize the documentation and fulfillment of staff inquiries and requests to improve the overall service experience.
• Employee Center: Provide a multi-departmental employee portal so that employees can remain engaged, productive, and informed while conveniently requesting the services they require.
• Enterprise Onboarding and Transitions: Provide excellent experiences across the employee journey and boost productivity.

Benefits of ServiceNow HRSD

ServiceNow HRSD’s key strength is its combination of Knowledge Management, workflow capabilities, intelligence, automation, and low-code/no-code settings.

• Enhanced productivity

HRSD increases staff productivity through the platform’s self-service capabilities. HRSD ServiceNow was created with the employee in mind, and its premise is that providing a good employee experience is critical. The Employee Center allows employees to search for information within the organization, and its service features provide employees with an identical service experience across all departments.

• Automated process

AI plays an important role in ServiceNow HRSD’s intuitive user experience. Its portal includes a virtual agent (AI chatbot) with workflow capabilities. The chatbot is powered by Predictive Intelligence and linked to a knowledge store. This combination of a knowledge store, AI, and Predictive Intelligence is unique to an Employee Experience Platform. It enables the chatbot to respond to an employee’s query with a suggested procedure, making their route to a service or knowledge piece much more efficient. Solutions to commonly requested issues are automated, which provides the added benefit of not burdening HR personnel with frequently asked inquiries; instead, the AI handles those.

• Low-code/no-code platform

ServiceNow is a low-code/no-code platform that can be configured by anyone without programming experience. This means that HR workers can administer their digital environment without the assistance of IT professionals. They can easily construct applications and workflows, which they can then update and modify on their own. 

How ServiceNow HRSD Tackles HR Challenges

Productivity is declining due to siloed teams, obsolete HR technology and poor EX. HR leaders are actively looking for strategies to future-proof their organizations. The following are some of the primary challenges and how HRSD ServiceNow tackles them.

Legacy systems

Many HR professionals face silos and obsolete systems that make managing HR processes inefficient. Legacy systems frequently lack integration, resulting in fragmented datasets, inconsistent processes, and more human work. These issues limit collaboration between HR and other departments.

ServiceNow HRSD integrates seamlessly with other corporate systems, enabling data flow across the firm. The pre-configured integrations include background checks, e-signatures and tax form management. These linkages reduce manual effort and streamline operations.

Manual and time-consuming HR tasks

Routine HR duties are frequently manual and time-consuming. This causes delays and errors and reduces overall efficiency. Without a centralized system, it is impossible to track and handle concerns, resulting in employee unhappiness.

ServiceNow HRSD centralizes HR data and automates operations to improve productivity. The Employee Center portal provides support for numerous departments. It also provides integrated access to widgets and pages. Moreover, it also streamlines and automates methods to reduce manual labor. It also provides customizable pages for branding and themes.

Lack of visibility and reporting capabilities

One major issue is the lack of adequate reporting tools, which limits HR’s capacity to gather insights and make informed decisions. Without adequate visibility, strategic planning becomes difficult.

ServiceNow HRSD offers strong analytics and reporting features. Users can create dynamic bar charts and use tagging features to acquire more insight. This allows HR departments to track performance and improve decision-making.

Unsatisfactory employee experience

A fragmented HR experience might result in disappointed employees and higher attrition. A smooth, supportive experience is critical for improving morale and retention.

HRSD improves employee relationships. It encompasses a broad range of human resource functions, including employee relations, payrolls, talent management and total rewards. This uniform approach guarantees that staff can quickly discover information and handle questions, resulting in a better overall experience.

Conclusion

HRSD ServiceNow gives HR teams comprehensive ability to optimize HR practices, increase productivity, and improve employee experience. ServiceNow HRSD is a fantastic choice for businesses looking for a complete service management platform that combines HR, IT, and other services. It excels in automating activities and optimizing procedures, with numerous customization options and a strong interface with existing IT systems, thus making it an excellent resource for large firms where the HR and IT departments must collaborate seamlessly.

To learn more about HRSD, join the ServiceNow community forum (NowTribe). It provides learning and networking opportunities and a range of training and certification options. Join NowTribe today for learning ServiceNow. Improve your skills, seize opportunities and thrive in the ServiceNow landscape.