Companies must deliver faster, smarter, and more connected experiences. ServiceNow helps achieve these goals.
Launched in 2003, ServiceNow is an enterprise cloud service transforming IT, operations, HR, and client services. It streamlines and automates workflows, consolidating teams and driving efficiency.
This blog outlines key ServiceNow benefits, uses, and considerations for adopting ServiceNow in enterprise digital transformation.
Top ServiceNow Benefits for Businesses
ServiceNow has the potential to streamline complicated processes and provide quantifiable business value. ServiceNow benefits extend across every department of an organization, whether it is automating repetitive tasks or enhancing employee and customer experience. With faster decision-making by centralizing workflows and replacing old tools such as spreadsheets and emails that do not connect with each other, ServiceNow assists companies in achieving efficiency and scalability.
Before moving to the list of ServiceNow benefits, let’s first have a look at what it is used for.
What is ServiceNow Used For
Since 2003, ServiceNow has been revolutionizing the way people work. It is frequently cited as one of the fastest-growing software firms in history due to its incredible uses.
ServiceNow offers a service paradigm that streamlines service delivery by eliminating spreadsheets and email and defining, organizing, and automating the workflow. One of the greatest benefits of using ServiceNow is that it requires very little configuration to get up and running in an organization, even though it solves a lot of business issues. It implies that you can start recognizing issues and finding solutions right away.
Key uses of ServiceNow:
- IT Service Management (ITSM): Offers solutions for IT service delivery and support, and automates IT processes.
- Human Resources Service Management (HRSD): Automates and digitizes HR procedures, including request management and employee onboarding.
- Workflow Automation: Enables companies to create and use automated processes to manage routine duties and boost operational effectiveness.
- Operations management: ServiceNow facilitates improved resource allocation and strategic decision-making by overseeing work in a variety of domains, including security operations and customer service.
The following are some of the main benefits of ServiceNow:
- Business Process Automation
By streamlining workflows and end-to-end procedures, ServiceNow’s hyper automation features greatly increase operational efficiency. With hyper automation, which combines technologies like artificial intelligence (AI), machine learning, low-code development, and robotic process automation (RPA), ServiceNow has advanced automation adoption. More than 60% of tech executives are currently implementing RPA and AI tools as part of their company’s hyper automation plan, according to a Gartner report.
- Self-Governing AI Agents
ServiceNow provides businesses with self-governing AI agents that function as a virtual workforce in a variety of domains, including finance, customer support, HR, and IT. These agents work together across workflows, complete activities on their own, and constantly adjust to changing business requirements. Businesses may create and implement custom agents using plain language with AI Agent Studio, which guarantees safe and regulated results while cutting down on repetitive tasks and increasing productivity.
In addition, all AI operations can be centralized. The recently introduced ServiceNow AI Control governs and oversees these operations. It links business services to AI models and agents, synchronizes projects with corporate objectives, tracks results, and ensures adherence to regulations. Organizations can attain more efficiency, smooth automation, and responsible AI adoption on a single platform by combining autonomous AI agents with AI Control Tower.
- Workflow Unification
ServiceNow enables the smooth integration of people, processes, and technologies in your digital workflows. This integration, which is one of the important benefits of using ServiceNow, improves business continuity, speeds up service delivery, and breaks silos.
One of the main benefits of ServiceNow is that it has everything you need in one place: employees, customers, operations, security, supply chain, finance, and more. Workflows can even be created, modified, or tailored to the unique requirements of your company. Customers benefit from a simple user experience because of its smooth interaction with third-party apps and current IT investments.
Some of the examples of enterprise domains include: IT Service Management, IT Operations, HRSD (Human Resource Service Delivery) to enhance employee experiences, and CSM (Customer Service Management) for individualized and effective customer experiences.
- Scalable and Meaningful Experiences
ServiceNow provides excellent, user-friendly, customized experiences that increase customer loyalty and satisfaction. It helps you work more efficiently and effectively by raising employee engagement and productivity. Furthermore, ServiceNow provides quick access to information by integrating conversational, mobile, and web experiences. It makes it simple to build robust native iOS and Android apps and set up smart chatbots that integrate with Slack, Teams, WhatsApp, and other popular platforms. Moreover, there are ServiceNow employee benefits as well. Employees can make better decisions with less effort because of ServiceNow’s simple, unconventional workspaces that provide them with rich contextual data.
- Return on Investment
ServiceNow is a dynamic platform that offers new features that let you produce value even more quickly and efficiently. ServiceNow gives you a better return on investment than ever before as your business develops.
By enabling you to drive innovation and produce remarkable results more quickly and with less risk, ServiceNow unlocks the potential of digital transformation. Pre-built solutions, low-code tools, and ongoing innovation increase IT visibility and make your business more innovative in the digital space.
Over three years, ServiceNow’s return on investment (ROI) is 450% in ITSM, 365% in SPM, approximately 400% in FSM, 250% in CSM, and 230% in SecOps.
ServiceNow Pros and Cons
ServiceNow is a great option for businesses looking to increase productivity and teamwork since it provides strong features like centralized service administration, workflow automation, and scalability. Its cloud-based business architecture guarantees adaptability and ongoing innovation.
However, the platform can be difficult to set up and deploy, frequently needing specialized knowledge, committed training, and a large financial outlay. The expenses of customization and licensing may also be prohibitive for smaller businesses. Adoption may be slowed by the learning curve and resource requirements if sufficient preparation isn’t done, but with the correct approach, these challenges are typically outweighed by the long-term ServiceNow benefits.
Conclusion
ServiceNow is not a mere workflow tool but a platform that is intended to simplify the complexity, improve collaboration, and provide valuable business results. Whether in the form of hyper automation and AI-based agents or integrated workflows and scalable experiences, it provides the flexibility and innovation to keep up with the digital-first world today. To reap the maximum ServiceNow benefits, it must be planned and integrated strategically.
If you want to dive deeper into ServiceNow and meet people who are building its future, NowTribe is your go-to resource. It is the largest ServiceNow community in the making (powered by Arthur Lawrence) where professionals, experts, and enthusiasts can exchange ideas, insights, resources, and real-world experience. You might be new to ServiceNow, or you might be trying to get the most out of your platform investment; in either case, NowTribe provides you with the knowledge to get ahead of your competitors. Join now!
